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Building Trust Through Partnership: Greece Central School District’s Experience with TMA Systems
Building Trust Through Partnership: Greece Central School District’s Experience with TMA Systems
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Building Trust Through Partnership: Greece Central School District’s Experience with TMA Systems
How Greece Central School District partners with TMA Systems to build trust, increase flexibility, and streamline facility maintenance.
For Brent Critchley, the number one reason to recommend WebTMA is simple: trust.
“The number one reason I would recommend TMA to any of my colleagues would be trust. It sounds cliché to say it, but they’ve been nothing but partners since we’ve begun our relationship with them.”
About Greece Central School District
Located just outside of Rochester, New York, Greece Central School District (GCSD) is the largest suburban district in Monroe County, serving approximately 10,000 students across multiple elementary, middle, and high schools. With dozens of facilities to manage, from classrooms and gyms to administrative offices and outdoor spaces, the district relies heavily on effective maintenance and asset management systems to keep operations running smoothly.
Like many school districts, GCSD faces the challenge of maintaining aging facilities while balancing limited resources. To meet those challenges, they turned to TMA Systems as a long-term partner in their operations.
A relationship built on partnership
The collaboration between GCSD and TMA Systems has been defined by accessibility, responsiveness, and a shared focus on solutions. From day one, Brent and his team found that the team at TMA Systems approached the relationship differently than other software vendors.
“Through the implementation, they were always there, supportive, helping us figure things out, giving us resources, and even connecting us with other customers. We were able to reach out to those people, get ideas, and find solutions to our unique ways of doing things.”
Over the years, this relationship has only strengthened as TMA Systems has actively sought out customer input and followed through with improvements that directly benefit districts like GCSD.
“I think they truly value the customers and the input. And especially in the last few years, we’ve seen an increase in asking for customer input and then the follow-through on that has been phenomenal.”
Flexibility that fits every district
The Greece Central School District needed a solution that could handle a wide range of work, from preventive maintenance to day-to-day tasks, without forcing them into rigid processes.
“The software that they offer is flexible. It allows us to do maintenance and preventative maintenance and whatever else we might be doing. But there isn’t a rigid process that we have to follow. It lets us do things the way we need to within the guide rails of the software.”
A solution you can count on
For Brent, recommending TMA Systems to colleagues is a decision he makes without a second thought.
“If colleagues came to me and they were to ask me, should we consider [TMA Systems] as one of our partners? I would honestly not hesitate to say they should. If they’re not on your short list, then it’s not a good list.”
Trust, flexibility, and partnership are the pillars of their experience.
“We’ve found that over the years, we can always count on [TMA Systems]. I have no hesitation recommending them to anybody who’s looking for a software solution.”
Greece Central School District’s story reflects what makes TMA Systems different: a true partnership built on trust, flexible solutions tailored to customer needs, and a company that listens to its users.
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Building Trust Through Partnership: Greece Central School District’s Experience with TMA Systems
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For Brent Critchley, the number one reason to recommend WebTMA is simple: trust.
“The number one reason I would recommend TMA to any of my colleagues would be trust. It sounds cliché to say it, but they’ve been nothing but partners since we’ve begun our relationship with them.”
About Greece Central School District
Located just outside of Rochester, New York, Greece Central School District (GCSD) is the largest suburban district in Monroe County, serving approximately 10,000 students across multiple elementary, middle, and high schools. With dozens of facilities to manage, from classrooms and gyms to administrative offices and outdoor spaces, the district relies heavily on effective maintenance and asset management systems to keep operations running smoothly.
Like many school districts, GCSD faces the challenge of maintaining aging facilities while balancing limited resources. To meet those challenges, they turned to TMA Systems as a long-term partner in their operations.
A relationship built on partnership
The collaboration between GCSD and TMA Systems has been defined by accessibility, responsiveness, and a shared focus on solutions. From day one, Brent and his team found that the team at TMA Systems approached the relationship differently than other software vendors.
“Through the implementation, they were always there, supportive, helping us figure things out, giving us resources, and even connecting us with other customers. We were able to reach out to those people, get ideas, and find solutions to our unique ways of doing things.”
Over the years, this relationship has only strengthened as TMA Systems has actively sought out customer input and followed through with improvements that directly benefit districts like GCSD.
“I think they truly value the customers and the input. And especially in the last few years, we’ve seen an increase in asking for customer input and then the follow-through on that has been phenomenal.”
Flexibility that fits every district
The Greece Central School District needed a solution that could handle a wide range of work, from preventive maintenance to day-to-day tasks, without forcing them into rigid processes.
“The software that they offer is flexible. It allows us to do maintenance and preventative maintenance and whatever else we might be doing. But there isn’t a rigid process that we have to follow. It lets us do things the way we need to within the guide rails of the software.”
A solution you can count on
For Brent, recommending TMA Systems to colleagues is a decision he makes without a second thought.
“If colleagues came to me and they were to ask me, should we consider [TMA Systems] as one of our partners? I would honestly not hesitate to say they should. If they’re not on your short list, then it’s not a good list.”
Trust, flexibility, and partnership are the pillars of their experience.
“We’ve found that over the years, we can always count on [TMA Systems]. I have no hesitation recommending them to anybody who’s looking for a software solution.”
Greece Central School District’s story reflects what makes TMA Systems different: a true partnership built on trust, flexible solutions tailored to customer needs, and a company that listens to its users.
“We’ve found that over the years, we can always count on [TMA Systems]. I have no hesitation recommending them to anybody who’s looking for a software solution.”
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