Services

Powering calibration success

Your investment in ProCal goes beyond software. From implementation to optimization, our services team partners with you to ensure your calibration management system delivers maximum efficiency, compliance, and value.

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Services that work for you

Unlock the full potential of ProCal with services designed to keep your systems optimized, compliant, and efficient. From daily administration to audit prep, we make sure your system keeps working harder for you.

Customer support

Responsive help from a team that knows ProCal best.

  • Business and after-hours support
  • Guidance through complex issues
  • Access to knowledgebase & user resources
  • Escalation paths for compliance questions

Client success

Partnership that adapts as your calibration needs evolve.

  • Advanced user training
  • Ongoing workflow optimization
  • Regular business reviews
  • Tailored success planning

Implementation

Deploy with confidence using a proven approach shaped by real client use cases.

  • Project planning & management
  • Database population & migration
  • Configuration for compliance readiness
  • Adoption-focused rollout

Professional services

Extend system value with advanced reports, integrations and validation.

  • Report creation and customization
  • Test interface and package enhancements
  • Audit-focused documentation and process prep
  • Validation and compliance testing

Third-party integrations

Connect with external systems to keep data current, cut manual entry, and reduce errors.

  • ERPs / EAMs (i.e. SAP, Maximo)
  • CMMS
  • LIMS
  • Data Visualization Tools (i.e. PowerBI)

Training

Fill resource gaps with skilled ProCal administrators.

  • Asset and specification management
  • User setup, roles, and access reviews
  • Data quality and cleanup
  • Configuration assessment and system governance

Admin services

Build team confidence and expertise with flexible learning options.

  • Free bi-monthly educational webinars
  • Tiered WebTMA certification training
  • In-person training at annual User Conference
  • On‑site & remote learning options

Training

Build team confidence and expertise with flexible learning options.

  • Free bi-monthly educational webinars
  • Tiered WebTMA certification training
  • In-person training at annual User Conference
  • On‑site & remote learning options

See how ProCal fits into your workflows

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"The Prime Technologies team has exceeded expectations supporting our team in design, configuration, training and validation of the solution. This has resulted in a project which is on schedule/on budget and most importantly meets our expected results."

Associate Director, Global Reliability Engineering
Global Industrial Manufacturer

"I have used ProCal for 2 years now. Updates are effortlessness and support is second to none. ProCal is easy to use and navigate. It is much better than others out there. Many features are able to be customized by you. Reports are a breeze and easy to filter. Saves time and man hours. I would recommend ProCal, if you are looking to start a calibration program or replace existing one. Great software!"

Lee Hummel
ISO Calibration Technician, Mars Chocolate North America ELZ Plant
Mars Chocolate

I have been with TMA since 1992 and have been close friends with many along the way. TMA is old school with customer service and yet innovative with technology. I personally have had a great experience through the years–TMA is more than a company but has more so been family to our team.

Vernon M.
Corporate Facilities Data Analyst
Health Wellness and Fitness

“ProCal is the best calibration software I have found. Along with the outstanding customer support from the Prime team, I would recommend this system.”

Maintenance Supervisor
Biotechnology Company
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ProCal delivers calibration with confidence

More than software, ProCal is a complete solution. From implementation to ongoing compliance, it helps you reduce errors, simplify audits, and strengthen calibration performance.

From scattered records to centralized control

Explore how ProCal streamlines calibration, strengthens compliance, and eliminates manual errors. Our team will tailor the walkthrough to your operations, highlighting the features that fit your workflows and industry requirements.