See how Virtual Facility:
- Reduces alarm noise up to 70%
- Provides real-time triage visibility
- Automates alarm response
Our team will understand your needs and tailor a demo to show you specifically how Virtual Facility can lighten your workload.
“Before [Alarm Triage], our alarm data was in a dozen different places, so bringing it all together has been a huge win for us and we’re really excited about going to the next phase.”
“Alarm Triage has improved our alarm situation by 100x. We would need ten times the staff to respond to alarms without Virtual Facility.”
Services
Support behind every step
Virtual Facility pairs advanced software with expert support. We help you launch with confidence, align key systems, and refine everyday processes to ensure better visibility, faster response, and reliable performance at scale.
Services that work for you
Access complementary services that guide onboarding, integrations, training, and success planning—helping your team improve response, reduce risk, and maintain long-term operational reliability.
Client support
Support engineers provide reliable guidance, configuration help, and timely issue resolution for stable operations.
- 24/7 support portal
- System troubleshooting
- Config and data updates
Client success
Success managers lead KPI reviews and structured planning to sustain improvements in response and workflow quality.
- Success planning
- KPI tracking
- Quarterly reviews
Implementation
Implementation specialists connect BAS and CMMS, validate alarm data, and configure automation with precise accuracy.
- Project planning & management
- Database population & migration
- Configuration for compliance readiness
- Adoption-focused rollout
Professional
Alarm management experts refine risk practices and program structure to strengthen long-term operational performance.
- Alarm rationalization
- Risk prioritization
- Program design
Third-party integrations
Integration engineers unify BAS and CMMS systems through secure connections that streamline work and visibility.
- Native CMMS links
- Multi-BAS inputs
- Secure APIs
Training
Administrative specialists maintain users, rules, and reporting to ensure consistent system integrity and compliance.
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- User permissions
- Rule maintenance
- Audit reporting
Administrative
Build team confidence and expertise with flexible learning options.
- Free bi-monthly educational webinars
- Tiered WebTMA certification training
- In-person training at annual User Conference
- On‑site & remote learning options
Training
Build team confidence and expertise with flexible learning options.
- Free bi-monthly educational webinars
- Tiered WebTMA certification training
- In-person training at annual User Conference
- On‑site & remote learning options
Get the guidance you need to keep systems aligned, teams supported, and operations steady
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Ensure reliability across your operations
Virtual Facility provides the visibility and structure your team needs to anticipate issues, make informed decisions, and keep performance stable across facilities.
