Request a live demo to see how Virtual Facility surfaces the alarms that matter, flags what’s at risk, and gives your team the insight needed to keep critical spaces safe.
Our team will tailor the walkthrough to your operations, highlighting the features that solve your daily challenges and support your long-term reliability goals.
"Our experience with TMA has always been a great partnership. We’ve always had a lot of collaboration, always had someone from their team willing to help, willing to improve the product. And what we’ve seen in recent years with the advancement in their technology and service is bar none to any other solution we’ve looked at."
.svg)
"The best thing that TMA has done for us is the customer service that we have received from them. They are first-rate and are always responsive to our questions and our needs. It has been a fantastic program and they’re such wonderful and helpful people to work with."
Support behind every step
Virtual Facility pairs advanced software with expert support. We help you launch with confidence, align key systems, and refine everyday processes to ensure better visibility, faster response, and reliable performance at scale.
Services that work for you
Access complementary services that guide onboarding, integrations, training, and success planning—helping your team improve response, reduce risk, and maintain long-term operational reliability.
Client support
Support engineers provide reliable guidance, configuration help, and timely issue resolution for stable operations.
- 24/7 support portal
- System troubleshooting
- Config and data updates
Client success
Success managers lead KPI reviews and structured planning to sustain improvements in response and workflow quality.
- Success planning
- KPI tracking
- Quarterly reviews
Implementation
Implementation specialists connect BAS and CMMS, validate alarm data, and configure automation with precise accuracy.
- Project planning & management
- Database population & migration
- Configuration for compliance readiness
- Adoption-focused rollout
Professional
Alarm management experts refine risk practices and program structure to strengthen long-term operational performance.
- Alarm rationalization
- Risk prioritization
- Program design
Third-party integrations
Integration engineers unify BAS and CMMS systems through secure connections that streamline work and visibility.
- Native CMMS links
- Multi-BAS inputs
- Secure APIs
Administrative
Administrative specialists maintain users, rules, and reporting to ensure consistent system integrity and compliance.
.svg)
- User permissions
- Rule maintenance
- Audit reporting
Training
Training instructors deliver role-based instruction that builds confidence in monitoring, triage, and daily decisions.
.svg)
- Dispatcher workshops
- Technician training
- Advanced courses
Get the guidance you need to keep systems aligned, teams supported, and operations steady
%20(1).avif)
.avif)
Ensure reliability across your operations
Virtual Facility provides the visibility and structure your team needs to anticipate issues, make informed decisions, and keep performance stable across facilities.
