About the client
The client needed to quickly process maintenance requests and ensure a timely resolution for any disruptions, regardless of where they occurred on campus. The sheer volume of maintenance requests received on such a busy campus space warranted such an assessment.
The university used the WebTMA solution to manage almost 2,000 assets across its entire campus. This is inclusive of buildings, equipment, vehicles, and various other university assets both physical and digital. Due to the nature of these assets being spread out across the campus, WebTMA allowed maintenance teams to easily handle requests that were filed by the campus community. These requests were then put into the hands of technicians in a matter of minutes, leading to a swift response.
The university utilized a software-as-a-service model for WebTMA,which allowed it to scale and manage its resources as its needs grew or evolved. This was particularly important as more and more assets were integrated into WebTMA. TMA Systems’ support teams also ensured that the solution was regularly updated in the background. This allowed the campus maintenance teams to always come in and use the systems without having to worry about any shortfalls.
Additionally, WebTMA’s optional and customizable modules also helped the university conduct its maintenance processes in new ways. For example, the university already had fuel reporting software for its on-site gas facilities. To easily import that data into WebTMA’s database, the company developed a customized import tool that automated the entire process every month. This saved university teams’ time and effort that would have gone into manually entering all those data transactions.
The WebTMA’s solution allowed Cameron University to handle up to 6,000 service repair work orders in a month, with preventive maintenance work orders accounting for about 2,500 of that number. This addressed the immediate issue the university was facing concerning the timely management of several work orders. In addition to this, WebTMA’s various modules expanded the solution’s apabilities to deal with the university’s unique requirements, further ensuring a more comprehensive maintenance program.
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