Tell us a little about your service operation so we can get to know your business and tailor the demo to what matters most to your team.
"The report is ready right after I upload it." "It's almost an immediate ROI. I saw the value immediately."
"We’re looking forward to exploring more of what MEX can offer, especially around mobile and AI. Anything that helps us reduce manual reporting and get clearer insights from our data will make a real difference for a team like ours."
"Tracking work orders gives us a straightforward way to record expenses and charge them back to the appropriate departments. Their customer support is always helpful and quick to respond."
Services
Set your team up to deliver from day one
Running a facilities service operation means managing work orders, technicians, subcontractors, and client portals every day. Facil-IT pairs the platform with hands-on services that get your team live faster, trained on their exact roles, and supported by a consultant who knows your operation by name.
Services that work for you
Facil-IT pairs the platform with hands-on services that get your team live faster, keep your operation running as you scale, and support your growth without adding overhead.
Customer success & support
A named consultant who already knows your configuration—not a generic queue.
- Regular check-ins to track progress and address questions as your operation grows
- Direct access to your dedicated consultant throughout the relationship
- Ongoing support that adjusts as your client base and work order volume expand
Implementation & onboarding
Structured setup that maps to how your team already works.
- Kickoff call to align on objectives, scope, and success criteria
- Project plan review covering timelines, milestones, and dependencies
- Configuration and discovery to match Facil-IT to your dispatch, closeout, and billing process
- Consultant-led go-live across ServiceChannel, Corrigo, and Fexa workflows
Dedicated consultant model
One consultant guides your team from implementation through ongoing support, preserving valuable operational context.
- Kickoff & scoping
- Configuration & setup
- Training delivery
- Ongoing check-ins with oversight manager support
Integration services
Custom integrations built, implemented, and maintained by Facil-IT's in-house team.
**Available for Enterprise customers
- Connects Facil-IT to QuickBooks, NetSuite, and your existing financial systems
- All developers are full-time W-2 employees, not outside contractors
- Post-build maintenance, feature parity, and ongoing support included
Admin as a service
Managed platform administration so your team stays focused on service delivery.
- Day-to-day platform administration handled by Facil-IT's team
- Add work order volume without adding back-office headcount
- Internal administration remains an option for teams that prefer to self-manage
Training
Role-based training built around how your team actually uses the system.
- Admin user track for configuration, user management, and reporting
- End user track for work order handling, field updates, and closeout
- Scheduling built around your team's availability to reduce operational disruption
Reach out to learn more or visit the product support page for additional client contact info.
Get more value from your Facil-IT investment
See how Facil-IT services help your team implement faster, onboard users effectively, and maintain operational excellence.
