Tell us a little about your service operation so we can get to know your business and tailor the demo to what matters most to your team.
"The report is ready right after I upload it." "It's almost an immediate ROI. I saw the value immediately."
"We’re looking forward to exploring more of what MEX can offer, especially around mobile and AI. Anything that helps us reduce manual reporting and get clearer insights from our data will make a real difference for a team like ours."
"Tracking work orders gives us a straightforward way to record expenses and charge them back to the appropriate departments. Their customer support is always helpful and quick to respond."
Facil-IT
The operating system for commercial service providers
Purpose-built for the service provider side of commercial facility management, Facil-IT helps commercial service providers centralize service operations, deliver consistently against SLAs, scale operations efficiently, turn field data into consultative client insights, and protect margins from work order to invoice.
Consistent SLA delivery and compliance visibility
Scalable operations across clients, trades, and locations
Field data capture that supports consultative client insights
Margin protection from work order to invoice
Support for W2 technicians, subcontractors, and hybrid workforce models
Multi-client portal management from one platform
The central hub for service provider operations
Facil-IT complements the facility management platforms your clients already use by giving your team a centralized way to manage work execution, workforce coordination, SLA performance, and service delivery across every client relationship.
Centralized management
Manage operations across multiple clients, locations, portals, and service lines. Native API integrations with ServiceChannel, Corrigo, Maximo, FM Pilot, EcoTrak, Verisae, and other client systems reduce duplicate entry, minimize portal switching, enhance communication, and keep teams aligned in real time.
Workforce flexibility
Facil-IT supports W2 technicians, subcontractors, and hybrid workforce models, giving service providers the flexibility to assign, route, track, and document work from one centralized platform. Smart dispatch helps match the right resource to each job based on trade, location, availability, SLA requirements, client needs, and priority.
Vendor performance visibility & reporting
Access reporting, documentation, and compliance visibility, vendor scorecards, subcontractor performance tracking, and SLA monitoring to keep clients informed and improve operational accountability across your service network.
One workflow from intake to invoice
Facil-IT connects work intake, dispatch, field execution, closeout, invoicing, and reporting in one connected service workflow.
Manage every client portal from one platform
Facil-IT centralizes the day-to-day work of commercial service delivery, helping teams manage client portals, dispatch, field execution, preventive maintenance, scheduling, and workforce coordination from one platform.
Partner network collaboration
Coordinate subcontractors and partner service providers through a single connected workflow. Facil-IT helps service organizations maintain visibility, accountability, and consistency across every work order, regardless of who performs the work.
Fit-to-Fit Partner Workflows enable seamless work handoffs, shared status updates, field activity tracking, and invoicing between partner organizations.
Turn field activity into client-ready insights
Facil-IT helps service providers deliver consistently, document work accurately, and transform field activity into actionable client intelligence.
Protect margins from intake to invoice
Facil-IT connects operational activity to financial performance, helping service providers improve profitability and maintain visibility into costs, billing, and cash flow.
Why service providers choose Facil-IT
Facil-IT helps commercial service providers improve operational performance, strengthen client relationships, and protect profitability across every stage of service delivery.
Operational excellence at scale
Manage high-volume work order activity across clients, trades, locations, technicians, subcontractors, and service requirements while maintaining control of all details.
Margin protection & profitability tracking
Track work order profitability, WIP costs, vendor expenses, invoicing, and operational activity to prevent margin erosion and control SG&A.
Client-ready reporting
Provide clients with the visibility they expect through reliable documentation, SLA metrics, completion rates, spend analysis, and consultative insights that build trust and long-term partnerships.
Workforce & vendor accountability
Coordinate W2 technicians, subcontractors, and partner service providers while tracking service documentation, compliance, vendor performance, load balancing, scorecards, and SLA attainment.
Built for the complexity of multi-location service delivery
Facil-IT is designed for commercial service providers supporting multi-location clients in high-demand environments.
Restaurants
Retail
Grocery
Convenience stores
Logistics & distribution
Healthcare
Banking & finance
Health & fitness
Property & multi-site operators
One connected platform for service delivery
Facil-IT brings service provider operations together in one system, helping teams move from work order intake to execution, reporting, and financial visibility with greater clarity, consistency, and control.
Complete visibility
Real-time reporting
Workflow control
Mobile accessibility
Automated alerts
SLA compliance
Preventive scheduling
Data-driven decisions
Vendor accountability
Asset intelligence
Financial visibility
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See how Facil-IT streamlines your workflows
More than just one platform
TMA Systems delivers solutions from SMB and mid-market CMMS to EAM platforms to specialized healthcare tools. ProCal integrates natively with WebTMA, MEX Maintenance, and Eagle CMMS, uniting calibration and maintenance data for greater efficiency and control.
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WebTMA
Facil-IT
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MEX Maintenance
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Simplify service delivery from intake to invoice
Explore how Facil-IT helps commercial service providers centralize work, coordinate field teams, manage client portal integrations, improve SLA visibility, capture field data, and turn operational performance into client-ready intelligence.
See how one connected platform can help your team manage work smarter from intake to invoice.
