Tell us a little about your service operation so we can get to know your business and tailor the demo to what matters most to your team.
"The report is ready right after I upload it." "It's almost an immediate ROI. I saw the value immediately."
"We’re looking forward to exploring more of what MEX can offer, especially around mobile and AI. Anything that helps us reduce manual reporting and get clearer insights from our data will make a real difference for a team like ours."
"Tracking work orders gives us a straightforward way to record expenses and charge them back to the appropriate departments. Their customer support is always helpful and quick to respond."
Features
Built for commercial service providers
Facil-IT brings every part of your operation together so your team can deliver exceptional service, reduce manual work, and gain complete operational visibility from one connected platform.
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Work order & service operations
The operational engine powering work orders, dispatch, inventory, projects, and service delivery from start to finish.
Configurable Status Workflow
Configure work order statuses, approvals, notifications, and completion requirements to match your operational processes.
Rule-Based Vendor Dispatch
Automatically assign work to preferred vendors based on client, location, trade, service category, based on dispatch rules.
Automated Recurring/PM Generation
Automatically generate recurring maintenance work orders and vendor paperwork ahead of scheduled service visits.
Multi-Warehouse Parts & Inventory
Manage inventory across multiple warehouses with real-time stock visibility, purchasing, transfers, receiving, and parts validation.
Bidding & Project Management
Manage proposals, competitive bidding, project rollups, and profitability from quote through final invoice.
Client access & integration network
Clients can work with you no matter what system they're already using, whether that's your portal or theirs.
Work Order Tracking
Submit work requests, track work order status, review proposals and invoices, and access documentation from any device.
Photo & Document Attachment
Attach photos, documents, and supporting details directly to service requests.
Proposal & Invoice Review
Review proposals and invoices alongside related work orders within the same portal.
Client Portal Integrations
Connect to ServiceChannel, Fexa, and other client systems while managing dispatch, vendors, and billing within Facil-IT.
Vendor & field network collaboration
Manage your vendor network in once place, from dispatch and documentation through invoicing and performance tracking.
Vendor Portal (Dispatch to Payment)
Vendors can accept work, submit bids, upload documentation, invoice, and manage payment details through one portal.
Telephony Check-In/Out (IVR)
Vendors confirm arrival and completion by phone call, with automatic timestamps and geo-location tracking.
Proximity-Based Dispatch Mapping
Locate qualified vendors near the job site using location, trade, distance, and service history.
Vendor Scorecards
Performance and response-time metrics route work to your best partners.
Field Mobile App
Technicians check in/out, log time, add notes and photos, and capture signatures, with offline support.
Operational automation & compliance
A real-time engine watching every job and account, firing alerts and even new work automatically.
Configurable Rules Engine
Custom conditions and actions (email, SMS, status changes, escalation) without a code deploy.
Compliance & Paperwork Reminders
Zero-touch alerts for expiring vendor insurance, licenses, and missing paperwork.
Storm-Triggered Snow Dispatch
Generate snow removal work orders automatically using certified weather data and proof-of-service documentation.
SLA Monitoring
Monitor response and completion targets with automated tracking and visibility across every client account.
Financial control & billing
Manage accounts receivable, accounts payable, job costs, invoicing, and payments from one connected platform.
Built-In AR/AP
Batch client invoicing and vendor invoice intake, gated by paperwork compliance, with flexible vendor payment options.
Live Job Costing & Profitability
Monitor committed costs, actual costs, revenue, and profit margins in real time across every work order.
Native Accounting Integrations
Push, pull and sync with QuickBooks Online and Sage Intacct, plus GL mapping/export for other systems.
Financial Reporting Suite
Access AR and AP aging, bank reconciliation, check registers, positive pay fraud protection, and financial reporting.
Business intelligence & reporting
Turn operational data into actionable insights with dashboards, reporting, and business intelligence tools.
Configurable Dashboards
Personalized KPI and chart views spanning orders, proposals, revenue, and operations.
Comprehensive Report Library
Access dozens of built-in reports or request custom reporting tailored to your business needs.
Open BI Data Feed
Connect Power BI, Tableau, and other analytics tools using an auto-refreshed SQL data replica.
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Connect every part of service delivery with Facil-IT
Explore how Facil-IT helps commercial service providers streamline operations, coordinate field teams, improve visibility, and manage work from intake to invoice.
