Support that goes beyond implementation to ensure organizational excellence

TMA Systems’ leading-edge products are the foundation for our best-in-industry support service – which boasts a 97.8% customer satisfaction score – designed to empower your facility managers and strengthen your asset management system.

Tailored to your needs, for as long as you need

After the implementation is complete, TMA Systems’ support team ensures your questions and concerns are addressed in a timely, efficient, and comprehensive manner. We offer different levels of service based on the amount of support you need. The result? You get the expertise and resources to build and execute a powerful facility and asset maintenance strategy that centers around your enterprise business objectives.

Comprehensive Support Services

As a facility management professional, you are expected to be responsive to every request. And so are we. Our “open door policy” resolves 96% of requests in the first call with a 97% satisfaction rating.

Gold Support

Get free and timely software solution upgrades and technical support during business hours (7:00 – 5:00 CST/CDT), with additional access to the TMA user community and a free video library that is regularly updated.

Platinum Support

Everything in the Gold Support package as well as a dedicated Client Success Manager and a personalized test environment

Diamond Support

Get Platinum Support as well as expanded annual training hours, quarterly business reviews, and the option to refresh your test environment on a monthly basis.

A fool-proof approach to always-on support

TMA Systems’ full-stack support ecosystem is founded on the following features of our solution

Leading-edge

Our maintenance management software has been developed from the ground up using modern web architecture. This allows us to identify and fix issues faster and without dependencies.

Web-based

For customers opting for our web-based offering, our support services extend to software updates, security patch updates, and DBA administration.

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WebTMA
Best for growing teams.
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WebTMA Plus
Best for large teams.
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Unlimited Assets
Preventive Maintenance
Unlimited Work Orders/Requests
Multi-Task and Multi-Trade Work Orders
Equipment Downtime Tracking
Suite of Standard Reports
Ad Hoc Report Writing Tool
Scheduled Reports
Configurable Forms
Help Center and Training Videos
Work Order Estimates
Basic Approval Routing
Asset Checkouts and Transfers
Audit History
Work Order Batch Updates
Asset Disposal Tracking
Purchasing
PO Change Orders
Multi-Currency
Inventory Management Module
Stock Replenishment Wizard
P-Card Transactions
Material Requests and Sales Orders
Chargeback and Cost Accounting
Chargeback Rate Schedules
Split Billing
Invoice Matching
Sub-ledger Posting and Reversal
Contract Management Module
Project Management Module
Indirect Labor Tracking
Time Management Module

Ready for a Demo?

Interested in taking this to the next level? Sign up for a free demo with a TMA Systems Account Executive. Enter your email below and we will reserve a time for you to test drive WebTMA, or call us at 1.800.862.1130!

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