Support that goes beyond implementation to ensure organizational excellence
Tailored to your needs, for as long as you need
After the implementation is complete, TMA Systems’ support team ensures your questions and concerns are addressed in a timely, efficient, and comprehensive manner. We offer different levels of service based on the amount of support you need. The result? You get the expertise and resources to build and execute a powerful facility and asset maintenance strategy that centers around your enterprise business objectives.
Comprehensive Support Services
As a facility management professional, you are expected to be responsive to every request. And so are we. Our “open door policy” resolves 96% of requests in the first call with a 99% satisfaction rating.
Gold Support
Get free and timely software solution upgrades and technical support during business hours (7:00 – 5:00 CST/CDT), with additional access to the TMA user community and a free video library that is regularly updated.
Platinum Support
Everything in the Gold Support package as well as a dedicated Client Success Manager and a personalized test environment
Diamond Support
Get Platinum Support as well as expanded annual training hours, quarterly business reviews, and the option to refresh your test environment on a monthly basis.
A fool-proof approach to always-on support
TMA Systems’ full-stack support ecosystem is founded on the following features of our solution
Leading-edge
Our maintenance management software has been developed from the ground up using modern web architecture. This allows us to identify and fix issues faster and without dependencies.
Web-based
For customers opting for our web-based offering, our support services extend to software updates, security patch updates, and DBA administration.
Ready for a Demo?
Interested in taking this to the next level? Sign up for a free demo with a TMA Systems Account Executive. Enter your email below and we will reserve a time for you to test drive WebTMA, or call us at 1.800.862.1130!
Resources
Using data analytics to optimize predictive maintenance schedules
Maintenance has always played a crucial role in ensuring the reliability and efficiency of equipment and machinery. However traditional maintenance strategies, such as routine maintenance or reactive maintenance can be costly and inefficient.
