A reliable long-term partnership truly begins after implementation, where supporting your team is just as important as determining which CMMS/EAM solution best fits your needs. This is why TMA Systems’ Client Success service offers flexible, premium support packages to meet your organization’s needs, irrespective of your industry.
Choose Your Tier
TMA Systems’ Client Success offering has something for every organization. Whether it’s managing equipment across a large chain of hospitals, military bases, or a local library; we have a solution that fits your business perfectly.
Every WebTMA user can, by default, avail the facilities under the Gold Tier of our Client Success offering. This means they get free and timely upgrades, technical support during business hours with additional emergency support, and access to training resources and TMA Systems’ community forums.
The Platinum Tier was crafted for organizations needing support beyond the Gold Tier offering. This tier includes a dedicated test environment and a dedicated Client Success Manager (CSM) who understands your unique business cases and provides specialized support as needed.
Designed for organizations that use WebTMA to manage a sprawling network of facilities and assets, the Diamond Tier offers the highest level of support that TMA Systems has to offer. It includes expanded annual training hours, more authorized support contacts, more frequent business reviews, and a monthly refresh option for your test environment.
Interested in taking this to the next level? Sign up for a free demo with a TMA Systems Account Executive. Enter your email below and we will reserve a time for you to test drive WebTMA, or call us at 1.800.862.1130!