University of Alabama, Birmingham

About the client

The University of Alabama is an internationally renowned research university and academic medical center dedicated to innovative and interdisciplinary education. As one of the largest academic medical centers in the United States, the campus spans 437 acres, employing over 24,000 faculty and staff.

Challenges

As an education-based institution that also has operational medical centers on its campus, there was an expansive network of facilities that needed management and coordination to operate seamlessly across 227 buildings.

For such an extensive organization, UAB required an easy way to access client information and tickets to provide requisite support and care on time.

Solution

TMA Systems recognized the need for improved efficiency at the university and strategically integrated the WebTMA Enterprise Asset Management (EAM) solution into the existing infrastructure. This platform centralized facility management, making maintenance tasks and asset information easily accessible to administrators. The implementation had a significant impact, leading to a notable increase in work order processing from 150,000 in FY21 to an impressive 175,000 in FY22.

WebTMA's intuitive dashboards brought transparency and real-time insights, enabling data-driven decisions that resulted in cost reductions and operational improvements. The user-friendly interface enhanced the end-user experience, allowing every team member to navigate and operate the platform effortlessly.

In case of queries or challenges, TMA Systems' dedicated support team remained readily available, contributing to an overall enhancement of operational efficiency. This comprehensive approach solidified TMA Systems as a reliable partner in elevating the university's operational capabilities.

Whenever we have any issues or don’t know how to do something, all we have to do is call TMA and they’ll get back to us in about 15 minutes. And after that, our client manager or whoever has our case is going to work promptly and efficiently with us to give us the solution that we need.

- Anisha, Administrative Staff, University of Alabama Birmingham

‍Benefits

The successful integration of WebTMA into the University of Alabama infrastructure demonstrated the value that modern maintenance management systems can bring to some of the largest academic medical centers in the world. With over 7,500 assets falling under WebTMA’s control, administrative teams were empowered with a unified solution that easily allowed them to address their respective asset and maintenance management tasks. This translated to approximately 19.4 million sq feet of university space that could be accurately monitored by the WebTMA solution.

Furthermore, UAB’s success also highlights the immense potential for other academic institutions to effectively adopt the same methods as well.

Easy Accessibility

WebTMA’s easy-to-use features and intuitive dashboards made it simple for management teams to quickly access whatever information they needed at any given time from across a variety of campus facilities and assets.

Greater Operational Transparency

The ability to track each asset across every building and facility on the campus provided unmatched visibility into all university resources.

Enhanced Support and User Experiences

In the event of any troubleshooting or query, TMA Systems client managers always responded to the admin’s request within 15 minutes, ensuring timely support.

Greater Insights

Through careful asset monitoring, WebTMA generated valuable insights that could be accessed from one place – all of which could be leveraged to make key decisions on all campus operations.

"I would recommend WebTMA because it was a system that was easier to learn and figure out, and once I was in the system it was a simple task to manage all my assets and university systems."

- Anisha, Administrative Staff, University of Alabama Birmingham

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The TMA Systems Distinction

For over three decades, TMA Systems has solidified its standing as a premier provider of cutting-edge Computerized Maintenance Management Systems (CMMS) and Enterprise Asset Management (EAM) solutions. Our advanced offerings not only meet but consistently surpass the diverse facility maintenance needs across sectors such as education, healthcare, corporate, government, life sciences, food and beverage, chemicals, energy, transportation, manufacturing, and retail. TMA Systems’ global footprint encompasses more than 1,650 clients, 100,000 facilities, and 430,000 users. With unparalleled services boasting a CSAT rating higher than 99%, WebTMA is unequivocally the preferred solution for facility professionals worldwide.

TMA Systems stands as an industry leader, providing indispensable solutions that redefine excellence in facility maintenance management across sectors.