Biomed worker inspecting one of the medical machines.

Services

Expert services for modern HTM teams

HEMS pairs healthcare-focused CMMS software with experienced service teams who understand heatlhcare environments. Our services support onboarding, configuration, training, and optimization to help HTM teams improve operational efficiency, support compliance documentation, and maximize value from HEMS.

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Services that work for you

Access complementary services that support CMMS onboarding, configuration, training, and optimization—helping HTM and Clinical Engineering teams improve equipment reliability, streamline workflows, and support compliance documentation.

Client support

Support engineers provide guidance, configuration help, and timely issue resolution for reliable HTM operations.

  • 24/7 support portal access
  • Issue resolution
  • Config assistance

Client success

Success managers guide adoption and reviews to help HTM teams maximize operational value from HEMS.

  • Adoption planning
  • KPI reviews
  • Ongoing guidance

Implementation

Implementation specialists manage setup, data migration, and validation for successful deployment for HTM teams.

  • System setup
  • Data migration
  • Go live support

Professional services

Experts optimize CMMS workflows, reporting, and compliance documentation to meet complex HTM requirements.

  • Workflow refinement
  • Advanced reporting
  • Compliance support

Third-party integrations

Integration engineers securely connect HEMS with clinical, IT, and enterprise systems to improve visibility.

  • Secure integrations
  • 30+ interfaces
  • Connected systems

Administrative services

Administrative specialists manage users, reporting, and system upkeep to support documentation, efficiency, and survey readiness.

  • User management
  • Report setup
  • System upkeep

Training

Role-based training that helps HTM teams adopt best practices.

  • Role-base training
  • Healthcare workflows
  • Compliance support

Get expert support for HTM and Clinical Engineering teams

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"I would highly recommend HEMS to anyone that wants to improve their processes and increase customer satisfaction."

Sean Pardo
Director, Health Technology Management
Valleywise Health Systems

“Our implementation of HEMS has enhanced our ability to meet JCAHO and state regulatory requirements.”

Mike Carpio
Children’s Specialized Hospital

"We could not have asked for a better support team. The team worked consistently with us to bring as much history as possible over to the new database and they have always been easily reached to solve any problems and answer any questions that have occurred.”

Michael Creighton
Clinical Engineering Supervisor
Kootenai Health

“With HEMS, we’ve transformed how Los Angeles County manages assets. Bringing all hospitals together on one enterprise platform that improves visibility, standardization, and ultimately, quality of care.”

David Chambers
Director of Facilities Management
Los Angeles County Department of Health Services, Harbor-UCLA Medical Center

"Software alone doesn’t define the value of a CMMS system. Key ingredients are implementation planning, ongoing support, and listening to the customer regarding ideas for improvement – HEMS excels in all these areas.”

Tobey Clark
Engineering Supervisor
University of Vermont (Technical Services Partnership)
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See why healthcare teams choose HEMS

HEMS combines healthcare-focused CMMS software with expert support, implementation, training, and optimization services to help teams achieve long-term success.