About the client
The county faced multifaceted challenges because of its exponential growth. With the rapid expansion, managing the increasing complexity of work orders, preventive maintenance, and diverse facilities became a key concern. The need for a unified platform to streamline these operations and address the specific departments' unique requirements became increasingly evident.
Additionally, maintaining data integrity while integrating the county's internal website with the facilities management system required significant effort. To facilitate smooth facility and asset maintenance processes, it required a solution that could eliminate manual errors and ensure a consistent flow of accurate information.
Recognizing the need for effective facilities management, the county adopted the WebTMA Enterprise Asset Management (EAM) solution. This asset and facility management platform by TMA Systems catered to an array of needs, supporting trades like HVAC, carpentry, plumbing, electrical, fire alarms, and general maintenance. The implementation of WebTMA’s dashboard feature offered a new level of transparency and real-time insights, allowing the facilities management team to make data-driven decisions promptly while decreasing costs and improving efficiencies.
Moreover, the county utilized the platform for specific departments, including landscaping, the warehouse, city assets and inventory, and Point of Sale (POS) systems. The creation of customized splash pages for various departments enhanced the user experience, simplifying work order submissions and ensuring that requests were efficiently routed.
The TMA Systems Professional Services team also collaborated closely with the county to overcome challenges related to preventive maintenance. Through this partnership, the team addressed issues affecting preventive maintenance schedules and resolved underlying concerns, resulting in improved equipment reliability and operational efficiency.
The successful implementation of WebTMA by the county exemplified how modern facilities management software can revolutionize operations in a rapidly growing region. Leveraging our advanced tools, they could better manage trades, departments, and complex tasks. This not only empowered their facilities management team to maintain its expanding facilities effectively but also served as a model for others facing similar challenges.
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