Unified, customized support to help you make the most of your WebTMA solution

TMA Systems’ Client Success offering is designed to provide continuous premium support to organizations that want to do more with their WebTMA solution after it has been implemented. It is designed to ensure your success.

Client Success

A reliable long-term partnership truly begins after implementation, where supporting your team is just as important as determining which CMMS/EAM solution best fits your needs. This is why TMA Systems’ Client Success service offers flexible, premium support packages to meet your organization’s needs, irrespective of your industry.

Choose Your Tier

TMA Systems’ Client Success offering has something for every organization. Whether it’s managing equipment across a large chain of hospitals, military bases, or a local library; we have a solution that fits your business perfectly.

Gold

Every WebTMA user can, by default, avail the facilities under the Gold Tier of our Client Success offering. This means they get free and timely upgrades, technical support during business hours with additional emergency support, and access to training resources and TMA Systems’ community forums.

Platinum

The Platinum Tier was crafted for organizations needing support beyond the Gold Tier offering. This tier includes a dedicated test environment and a dedicated Client Success Manager (CSM) who understands your unique business cases and provides specialized support as needed.

Diamond

Designed for organizations that use WebTMA to manage a sprawling network of facilities and assets, the Diamond Tier offers the highest level of support that TMA Systems has to offer. It includes expanded annual training hours, more authorized support contacts, more frequent business reviews, and a monthly refresh option for your test environment.

Compare to find the right option for you

Each tier of our Client Success offering has been designed to fit the needs of any organizations’ varying goals. Compare them to identify the right choice for your organization.

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WebTMA
Best for growing teams.
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WebTMA Plus
Best for large teams.
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Unlimited Assets
Preventive Maintenance
Unlimited Work Orders/Requests
Multi-Task and Multi-Trade Work Orders
Equipment Downtime Tracking
Suite of Standard Reports
Ad Hoc Report Writing Tool
Scheduled Reports
Configurable Forms
Help Center and Training Videos
Work Order Estimates
Basic Approval Routing
Asset Checkouts and Transfers
Audit History
Work Order Batch Updates
Asset Disposal Tracking
Purchasing
PO Change Orders
Multi-Currency
Inventory Management Module
Stock Replenishment Wizard
P-Card Transactions
Material Requests and Sales Orders
Chargeback and Cost Accounting
Chargeback Rate Schedules
Split Billing
Invoice Matching
Sub-ledger Posting and Reversal
Contract Management Module
Project Management Module
Indirect Labor Tracking
Time Management Module

Ready for a Demo?

Interested in taking this to the next level? Sign up for a free demo with a TMA Systems Account Executive. Enter your email below and we will reserve a time for you to test drive WebTMA, or call us at 1.800.862.1130!

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