Type of Service: System Implementation, Training and Ongoing Services
Project Duration: 3 months
System Modules Utilized: TMA Enterprise, TMA iServiceDesk, TMA DMA (PDA interface), TMA Vehicle Rentals and Custom Interfaces
Project Description: The University of Miami is separated into three locations: Academic, Medical and Marine. Academic is located in Coral Gables, Medical is located in downtown Miami and Marine is located on Key Biscayne.
The Facilities Administration Department is charged with the responsibility to clean, plan, design, construct, repair, maintain and improve the buildings and assets at all three campuses. This is accomplished through a staff of approximately 200 operations personnel. All work requests are processed through the Facilities Administration Department Customer Service Desk, consisting of multiple staff members. There are an additional 20 administrative staff members.
One of the primary reasons for purchasing TMA was to automate the flow and accountability of work order processing for the multiple operating groups within the Facilities Administration Department. TMA supports the following basic requirements of the University of Miami:
Provides three (3) separate local area network (LAN) maintenance management systems
The three (3) systems are not tied together as a wide area network (WAN). Each system includes its own separate payroll and general ledger interfaces
Assures the ongoing ability of the Facilities Administration Department to provide planning and maintenance services in the face of the increasing volume and complexity of work at University of Miami
Maintains and improves optimum efficiency and economy in the performance of services
Provides timely facility and equipment repair services
Makes improvements to facilities and equipment
Manages large and small projects
Provides a tool for effective planning and scheduling
Manages work-flow in terms of physical assets, parts and materials, in-house labor and contract services
Provides statistical data for analysis of operational performance
Provides detailed accounting information for the Facilities Administration Department, customers and users
TMA has met or exceeded all these requirements and continues to work with the University in achieving their ongoing goals.