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Customer Support

World-Class Customer Support.

At TMA, we are committed to providing you and your organization world-class customer support. We recognize that when you contact TMA with technical or other support issues our reputation is on the line. That is why our Customer Support Department's number one goal is to make sure that your questions are addressed in a timely, efficient, and polite manner.

Customer Support Contact Information

TMA is proud of the highly trained Technical Support staff. These are the individuals that are on the front line and who are responsible for providing you consistent support and making certain you are fully satisfied with your TMA solution. Should you need to contact TMA Customer Support please contact them via the following:

Corporate Offices    

918.858.6600

Phone (Toll Free)

800.228.8765

Fax

918.858.6655

Email

support@tmasystems.com

Web Support

www.tmasystems.net

Website

www.tmasystems.com

Technical Support Plans

TMA recognizes that Customer Support is just as important as the product itself in determining whether a customer is satisfied with their TMA solution. A reflection of this satisfaction is TMA having one of the highest customer-retention rates in the industry. TMA offers the following three support plans:

Gold Support

  • Free and timely upgrades to your current version of TMA programs, when released
  • Technical support during normal business hours (7:00 - 5:00 CST/CDT), which includes support via phone, fax, email, and Internet
  • Access to the TMA List Serve (interaction with other TMA clients)
  • Free training video library, new videos added monthly

Gold Plus Support

  • Free and timely upgrades to your current version of TMA programs, when released
  • Technical support during normal business hours (7:00 - 5:00 CST/CDT), which includes support via phone, fax, email, and Internet
  • Access to the TMA List Serve (interaction with other TMA clients)
  • Free training video library, new videos added monthly
  • Emergency after-hours phone support - 24 hours a day, 7 days a week

Platinum Support 

  • Free and timely upgrades to your current version of TMA programs, when released
  • Technical support during normal business hours (7:00 - 5:00 CST/CDT), which includes support via phone, fax, email, and Internet
  • Access to the TMA List Serve (interaction with other TMA clients)
  • Free training video library, new videos added monthly
  • After-hours phone support - 24 hours a day, 7 days a week
  • Training Discount - 50% discount at TMA Corporate Offices, 15% discount at client site or remotely