Implementation of WebTMA computerized maintenance management system in support of 600 plus QuikTrip (QT) locations, including Distribution Centers, Retail Stores, QT Kitchens, and Headquarters.
QT locations are comprised of their corporate offices located in Tulsa, Oklahoma, and more than 600 locations in ten (10) states. The implementation of WebTMA at QT extends to all QT facilities.
QuikTrip selected TMA Systems to replace their existing computerized maintenance management system (CMMS), which was no longer supported and had been customized internally to a point that it could not be updated to a current version. The implementation extended to both Facility Support (FS) and Information Services (IS) operations. The FS Department is responsible for facilities maintenance for all of QuikTrip’s stores, which manages approximately 616,000 calls per year, QT Distribution Centers, and Kitchen operations. There are currently approximately 300 FS field techs.
The primary objectives defined by QT for this project include:
Due to the specific and unique business processes defined by QT, TMA recognized a significant amount of customization and integration services that would be required for this project. In order to accommodate the many facets of this implementation, TMA prepared a detailed implementation schedule identifying all tasks, milestones, phases, enhancements, and resources required to satisfy the implementation of TMA within the time frames established by QT.
The initial phases on the implementation focused on defining all work-flow and business processes as it pertained to the TMA solution. These processes were documented and utilized by the TMA and QT implementation teams in configuring the TMA database and system forms to meet QT’s requirements. Additionally, detailed specifications were developed for the enhancements and integrations necessary for the initial deployment to QT Distribution Centers.
Once there was a full understanding of the work-flow, TMA and QT started the data collection/importing process. Much of the data was derived from the legacy system, cleaned, and imported; however, additional data collection efforts were required to finalize the completion of the TMA data base.
Mobility was a critical component of the QT work-flow process. Significant effort went into modifying existing mobile capabilities to satisfy QT operations. This included, but was not limited to, a customized work order form, GPS tracking, enhanced material functionality, and training requests.
During the implementation, the scope was expanded to incorporate full Materials Management functionality delivered by TMA. This was not a part of the initial scope of work, but it was determined that TMA supplied a more streamlined and comprehensive approach than their current inventory system. This added capability was seamlessly integrated into the project plan, including additional integration requirements with JD Edwards.
Training was conducted as a hands-on approach, using QT data and focusing on the specific work-flow established by QT and TMA. Additionally, training was broken into tracks specific to the different roles of the organization. This allowed QT personnel to gain a complete understanding of how they were to utilize the application based on their business function.
TMA is the prime contractor and has provided all services associated with the implementation of WebTMA at QT.