A browser-based work request system that improves your organization's quality of service and response time.
iServiceDesk (iSD) is a fully customizable HTML browser-based work request system. Improve the quality of service to your customers through faster response times and better communications. iSD can be used by anyone who has access to a standard web browser. This advanced communication tool brings your work order software directly to end users — eliminating both administrative time for data entry and lost requests. Through iSD, your customers can directly communicate their work requests or query WebTMA's database about the status of their requests or work orders.
iSD provides your maintenance organization with the ability to operate in the most efficient and professional manner possible. At any time, end users can request repair work, materials, minor capital projects*, and services related to locks and keys*. Users can easily follow the flow of their request through the system from the time it is submitted to its completion. They can also view applicable charges.
Most importantly, your staff can keep your customers fully informed during the entire process with automatic email updates and notices as work progresses. This data is available to an unlimited number of end users, limited only by the reach of your network. With iSD's open and fully modifiable HTML, you have the ability to create or customize pages to have the look and feel of your organization's website. With iSD, your maintenance organization will operate in the most efficient, effective and professional manner possible.
Features and Benefits
* Material requests, minor capital projects requests, and locks and keys requests require a license for the applicable module.