Web Education is Key
TMA offers training for TMA and WebTMA basic functions on the Internet as a benefit to our clients on current support.
The number of attendees is limited for these Internet training sessions. To register for a session, send an e-mail to katrina.mckire@tmasystems.com. Include your name, organization, and the name of the web session you would like to join. You will receive a return e-mail with additional information for linking to the session. Session recordings are also available on the TMA support website within a week of the session date.
Upcoming sessions for TMA Desktop and WebTMA are listed below.
Desktop
September 11, 2007 - i ServiceDesk
A review of the basics of submitting requests through iServiceDesk, reports available to users, fundamentals of modifying HTML pages, and for Enterprise clients, the online customer survey.
October 9, 2007 - Approval Routing
This session will review the basics of functionality of user-based and organization-based routing, notifications and approvals, and iServiceDesk request type and routing.
November 13, 2007 - Room Inspection Module (Purchasable Optional Module)
- Room Inspection Settings
- Room Inspection Forms
- Linking Inspections to Room Types
- Loading Inspections
- Inspection Browse
Note: This session will not include setup and installation on handheld devices.
December 11, 2007 - Projects
A review of basic Project concepts:
- How to create a basic project
- Setting up project tasks
- How to create a detailed project estimate
- How to authorize a project
- How to convert a project task into a work order
- Purchasing items for a project using a project requisition
- Project reports
WebTMA
September 12, 2007 - Responsibilities of the WebTMA System Administrator
A review of the administrator functions in the WebTMA software including:
- Basics of setting up users
- Technician and requesters
- Customizing text
- Batch management
- Overview of the approval routing feature
October 10, 2007 - WebTMA Report Writer
An overview of the WebTMA report writer including:
- Basics of using the Report Writer
- Sending reports to a printer
- E-mailing and downloading reports to a Microsoft Excel file
November 14, 2007 - Scheduling Work Orders and Posting Labor
Explore the options of scheduling technicians to work orders and posting labor. Plus, learn more about the optional Tech Login module.
December 12, 2007 - mobileTMA for PPC for WebTMA (Optional Module)
This session will demonstrate the functionality available in mobileTMA for Pocket PC.
