Implementation of WebTMA computerized maintenance management system throughout all Hospital Corporation of America (HCA) facilities
HCA locations are comprised of their corporate offices located in Nashville, Tennessee, and over 180 hospitals nationwide. The implementation of WebTMA at HCA extends to all HCA facilities.
HCA Engineering and Facility Management Department (EFM) selected TMA Systems for the implementation of the WebTMA solution, which would be used by all HCA Facility Managers. The primary objectives defined by HCA for this project include:
Prior to implementing TMA, HCA hospitals and facilities were managed at a local level. This resulted in headquarters, located in Nashville, Tennessee, not being able to get a concise overall view of facilities maintenance operations. The lack of data standards meant there was no support for the exchange of information between headquarters and field management. It was nearly impossible for headquarters to consolidate station information into useful and comparable system-wide reports.
The consolidation efforts began with TMA working with HCA staff in establishing global standards throughout their operation. This consisted of facility managers from various HCA hospitals, the HCA headquarters implementation team, and TMA professional services staff getting together through a series of meetings to review existing policies and procedures and data elements. Once standards were in place, TMA was tasked with creating data templates that would allow the importation of HCA data, currently residing at a local level, into a centralized database. TMA and HCA agreed that a phased approach towards implementation would be utilized to schedule and initialize HCA hospitals onto the system.
Training of HCA personnel was crucial in allowing maximum utilization of the TMA system. During this Project phase, TMA staff trained HCA staff in a manner that improved facility management.
HCA had a wide scope of knowledgeable personnel, ranging from novice computer users to dedicated database administrators. TMA tailored the training tracks to address the appropriate needs of each group. TMA developed a series of training services, including customized tutorials, which allowed HCA to implement the TMA solution in an efficient and effective manner, allowing for the fastest return-on-investment.
The implementation of TMA fulfilled the primary objectives set forth by HCA, resulting in the consolidation of location reports performed by headquarters personnel, enabling field management to more effectively manage their facilities maintenance operations, and establishing standards to accurately forecast inventory and labor requirements at a location-by-location level. TMA software has allowed HCA to consolidate information from various locations, yet still permit each hospital to act independently of each other. The ability to generate trend analysis reports is now possible for multiple locations and headquarters.
TMA is the prime contractor and has provided all services associated with the implementation of WebTMA at HCA.