Type of Service: System Implementation, Training and Ongoing Services
Project Duration: 3 months
System Modules Utilized: TMA Enterprise, TMA iServiceDesk, mobileTMA (Pocket PC interface) and Custom Interfaces
Project Description: The University of Miami is separated into three locations: Academic, Medical and Marine. Academic is located in Coral Gables, Medical is located in downtown Miami, and Marine is located on Key Biscayne.
The Facilities Administration Department is charged with the responsibility to clean, plan, design, construct, repair, maintain and improve the buildings and assets at all three campuses. This is accomplished through a staff of approximately 200 operations personnel. All work requests are processed through the Facilities Administration Department Customer Service Desk, consisting of multiple staff members. There are an additional 20 administrative staff members.
A key component in choosing TMA was the ability of the solution to meet the needs of all departments within the university and medical environment. One exceptional benefit was the advantage of the solution to meet the needs of clinical engineering. This advanced module was of great benefit to the School of Medicine.
The University of Miami Leonard M. Miller School of Medicine serves more than five million people as the only academic medical center in South Florida and has earned international acclaim for research, clinical care and biomedical innovations. Founded in 1952 as Florida’s first accredited medical school, the University of Miami provides the medical staff for the nationally renowned University of Miami/Jackson Memorial Medical Center.
In 2004, U.S. News & World Report listed Bascom Palmer Eye Institute as the No. 1 hospital in the country for ophthalmology. Seven additional UM School of Medicine specialties were also listed among the nation’s best: kidney disease; hormonal disorders; ear, nose and throat; geriatrics; digestive disorders; neurology and neurosurgery; and urology.
Each year, the medical school’s 700 faculty physicians have more than one million patient encounters in primary care and more than 30 specialties. In addition to Jackson, UM clinical facilities are located at the Miami Veterans Affairs Medical Center, five primary care centers throughout Miami-Dade County and a half-dozen area hospitals. The School of Medicine has a total of 6,000 employees.
Research is a top priority, with more than 1,300 ongoing projects funded by $196 million in external grants and contracts to UM faculty. The school ranks in the top third among U.S. medical schools in terms of research funding awarded. The School of Medicine campus consists of 35 acres within the 80-acre complex of the UM/Jackson Memorial Medical Center, including 1.9 million square feet of research space.
One of the primary reasons for purchasing TMA was to automate the work-flow and accountability of work order processing for the multiple operating groups within the Facilities Administration Department. TMA has met and exceeded that objective.