New York Department of Environmental Conservation (NY State Parks)
Bureau of Maintenance and Technical Services Albany, New York 12233
Type of Service: System Implementation, Training and Ongoing Services
Project Duration: 14 months
System Modules Utilized: TMA Enterprise, TMA iServiceDesk, TMA Key Management and TMA Utility Management
Trained Staff: Over 100
Project Description: With a permanent staff of approximately 350, supplemented with a seasonal workforce of nearly 1,000, the department is responsible for exercising care, custody and control over an extensive and diverse group of public use facilities and lands. These lands range from protected, ecologically sensitive areas to intensively developed public recreation facilities. The department also operates 1,900 office and maintenance facilities, which house staff and equipment used to manage these facilities. In addition to facilities, the department, through the utilization of TMA, also manages and maintains a fleet of approximately 15,000 vehicles and 2,745 other pieces of mobile equipment (lawn mowers, etc.) The department is organized into offices and divisions, each focused on specific management and environmental objectives. To carry out this mission, the department allocates approximately 90 percent of its staff and resources to regional and sub-regional offices located throughout the state. Only highest-level management functions, engineering design and technical functions are consolidated in the central office at Albany. While the central office serves to plan, organize, direct and control resources for operating and maintaining this complex infrastructure, the bulk of the responsibility for accomplishing the maintenance work falls within the regions.
The department made the decision to award their Maintenance Management System contract to TMA for facilities, fleet and equipment maintenance. This decision came after an extensive selection process that included comparisons of the leading software solutions within the industry and reviews of other state and federal systems that spanned a time period of more than 10 years. The MMS project started in August 2002 and has been completed by TMA with the final phase of system user training. TMA has dedicated one project manager with a support staff of five, offering various degrees of assistance. The department dedicated one project manager with a support staff that includes primarily IT management and regional directors.
The project clearly exceeded the requirements and expectations of the DEC Department staff.