IHS locations supported by WebTMA include Albuquerque, Bemidji, Billings, Navajo, Oklahoma City, Phoenix, Portland, and Tucson facilities.
IHS selected TMA Systems for the implementation of the WebTMA solution, which would be used to support Facility Operations and Clinical Engineering. The primary objectives defined by IHS for this project include:
Prior to implementing TMA, IHS hospitals and facilities were managed at a local level. This resulted in headquarters, located in Rockville, Maryland, not being able to get a concise overall view of facilities maintenance and biomedical operations. The lack of data standards meant there was no support for the exchange of information between headquarters and field management. It was nearly impossible for headquarters to consolidate station information into useful and comparable system-wide reports.
The consolidation efforts began with TMA working with IHS staff in establishing global standards throughout their operation. This consisted of localized facility and biomedical manager from various IHS hospitals, the IHS headquarters implementation team, and TMA professional services staff getting together through a series of meetings to review existing policies and procedures and data elements. Once standards were in place, TMA was tasked with creating data templates that would allow the importation of IHS data, currently residing at a local level, into a centralized database. TMA and IHS agreed that a phased approach towards implementation would be utilized to schedule and initialize IHS hospitals onto the system.
Training of IHS personnel was crucial in allowing maximum utilization of the WebTMA solution. During this Project phase, TMA staff trained IHS staff in a manner that improved operational management.
IHS had a wide scope of knowledgeable personnel, ranging from novice computer users to dedicated database administrators. TMA tailored the training tracks to address the appropriate needs of each group. TMA developed a series of training services, including customized agendas and documentation, which allowed IHS to implement the TMA solution in an efficient and effective manner, allowing for the fastest return on investment.
The implementation of WebTMA fulfilled the primary objectives set forth by IHS, resulting in the consolidation of location reports performed by headquarters personnel, enabling field management to more effectively manage their maintenance operations, and establishing standards to accurately forecast inventory and labor requirements at a location-by-location level. WebTMA software has allowed IHS to consolidate information from various locations, yet still permit each hospital to act independently of each other. The ability to generate trend analysis reports is now possible for multiple locations and headquarters.
TMA is the prime contractor and has provided all services associated with the implementation of WebTMA at IHS.