Facilities Maintenance Services & Clinical Engineering
Phoenix, AZ 85006
Type of Service:
Consulting and Systems Integration
Computer Systems Integration - Application Development, PC / Consulting / Training
Phase I: 2 months
Phase II: 6 months
Phase III: 3 months
Phase IV: 2 months
System Modules Utilized:
TMA Enterprise, TMA iServiceDesk and Custom Interfaces
Banner Health has 24 hospitals, six long-term care centers and an array of other services, including family clinics, home care services and home medical equipment services, in eight western states — Alaska, Arizona, California, Colorado, Kansas, Nebraska, Nevada and Wyoming. Portfolio of assets includes approximately 11,000 asset line items that produce approximately 90,000 maintenance transactions each year. It is anticipated that the transactions will grow by 10 percent per year. Banner Health employs about 21,500 employees, also making it one of the country's largest employers. The company's Arizona region alone employs nearly 15,000 people.
The Facility Maintenance System Project was established to purchase and implement a solution that would provide the following to Banner Health:
One centrally located resource for the asset management and maintenance records
Utilization of TMA Biomed Module to track more than 25,000 pieces of equipment organization wide
An efficient method of entering, storing and updating of property records
The means to monitor, accurately analyze, and report on business delivery requirements for all property and property-related assets
After a long and extensive search for a system solution, Banner Health System selected TMA's Enterprise solution. In addition, Banner utilizes the TMA DMA Palm interface, iService Desk and the TMA Biomed Module.
There were three major phases to the overall project. Phase I entailed migrating five existing TMA Client sites from existing TMA WorkGroup product to TMA Enterprise.
Phase II: Convert four clients from MP2 to TMA Enterprise Microsoft SQL.
Phase III: Continue to add 10 additional sites that previously had no facility maintenance software.
Phase IV: Implement and convert existing data for Clinical Engineering. Existing data included information related to tracking and maintaining all clinical pieces of equipment system wide.
TMA actively worked with Banner Health personnel during all tasks of the project to ensure the results were clearly understood and useful to the Banner Health. The effectiveness of the project was closely linked to TMA staff’s knowledge base and practices.
TMA has greatly assisted Banner Health in their strategy of Facility Maintenance and Clinical Engineering. The system has improved the availability and quality of information at all levels to assist with the day-to-day management of the Banner Health. Banner Health further benefits from TMA by using a tool to evaluate the success of the healthcare company’s actions, objectives and goals.
Training of Banner Health personnel was crucial in allowing maximum utilization of the TMA system. During this project phase, TMA staff trained the Banner Health team in a manner that improved work-flow processes and provided timely and relevant information to management at their corporate office.
Banner Health personnel had a wide scope of knowledge, ranging from novice computer users to dedicated database administrators. TMA tailored the training tracks to address the appropriate needs of each group. TMA developed a series of training services that allowed Banner Health to implement the TMA solution in an efficient and effective manner, allowing them to obtain the fastest return on investment.
TMA met Banner Health's goals during the implementation stage and continues to meet their ongoing goals through support of the system on an ongoing basis.